"Extending IT service management abilities further than know-how services to address business-centric use cases; managing service demand and provide through a prevalent System, portal, and service catalog; and dashing up innovation and workflow automation as a result of PaaS/lower-code improvement tooling." - Charles Betz, Forrester Protecting a consistent Service technique https://jarednmkew.blogars.com/32296504/applying-it-service-management-secrets